Profile of a Contact Center Agent (Infographic)

 

Details

  • Type:
  • Published:
  • April 21, 2014
  • Author:
  • APQC
  • Pages:
  • 1
  • Price:
  • Member: FREE

 With the growing trend of customer-centricity, contact centers and their agents have a strategic role within the organization to deliver value and improve the customer experience.   The following infographic highlights a few key metrics on the characteristics of a contact center agent (e.g., salary, training, and tenure) across all industries.

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