Productivity Metrics: Finance, Human Resources, Supply Chain

 

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APQC’s Business Excellence team examined some of the most common productivity metrics and KPIs within Financial Management (FM), Human Capital Management (HCM), and Supply Chain Management (SCM).  To target improvement efforts, organizations often start by looking at productivity across multiple functions. To identify what top performance looks like, this report showcases selected key metrics from APQC’s Open Standards Benchmarking. This is an updated version of a report published in September 2013.

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