Process Measures and Analytics: Study Overview



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APQC's 2008 Process Measures and Analytics: The Right Data for the Right Decisions study examined how best-practice organizations connect process activities to measures and analytics. This overview outlines the findings from that study and the primary ways organizations are leveraging quantitative analysis to support better business process management (BPM). The full report contains case studies of Caterpillar Financial Services, GE Global Business Services, ING Australia, Marriott International, and Wyeth Pharmaceuticals.

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