Process, Information, and Technology Alignment: Webinar Q&A Summary



On August 27, 2015 APQC and Tim Allen, vice president at Project Consulting Group (PCG) conducted a webinar on a better way to plan and implement ERP, CRM and BI systems to increase the effectiveness of the software implemented ensuring customer and employee satisfaction and the appropriate application of the software to streamline processes and garner true ROI. This article summarizes the question and answer portion of the webinar.

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