Process Improvement: The Value of Benchmarking



  • Type:
  • Published:
  • March 27, 2014
  • Author:
  • Jonathan Kraft and Holly Lyke-Ho-Gland
  • Pages:
  • 11
  • Price:
  • Your Price: FREE

APQC's survey on the value of benchmarking was designed to examine what how benchmarking provides value to core business activities like process improvement. This report looks at how organizations conduct benchmarking, what are the goals and measure for benchmarking, and what key characteristics of benchmarking improve the effectiveness of process improvement efforts.