Process Improvement Success Factors at APQC

 

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Elissa Tucker and Sue Lam from APQC reviewed five success factors that helped APQC realize both the technical and people requirements for its performance management process improvement initiative.

This is a session overview from APQC's 2013 Process Conference, which took place on October 24-25, 2013 in Houston.

Click here to view slides from the presentation.

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