Process Assessment in the Supply Chain: the EMBARQ Logistics Story



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This issue of CSCMP Explores… is brought to you courtesy of the partnership between APQC and CSCMP.

Successful new products and services achieve marketplace acceptance because consumers perceive their value. Consumers change from the “as is” state to the “to be” state by discontinuing the use of the old products or services and adopting the new ones. Similarly, in the business world, there are numerous initiatives and programs that are launched to improve an organization and/or service the customer. 

As supply chain managers facing an ever-changing world, they need to be able to quickly implement new offerings and ways of working to service customers. This issue of CSCMP Explores…begins with an overview, definition, business case, and history of change management. This issue then goes through a change management framework describing the necessary process steps, providing examples of their use, introducing tools that can be used alongside the process steps, and laying out risks that can challenge the process. The issue then concludes with a discussion on implementing change and the future of change management.

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