Process and Knowledge: Working Together for Higher Performance - August 2011 KM Community Call

 

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  • Type:
  • Published:
  • August 26, 2011
  • Author:
  • Jeff Varney
  • Price:
  • Member: FREE
Classic Content

The relationship between knowledge and process is undeniable. Knowledge is the fuel for the engine that is process. Process is how work gets done. When we improve the flow of knowledge, our business processes become more efficient, driving greater performance and—ultimately—customer value. Unfortunately, the parts of our organizations focused on process and knowledge are often separate, and we must work to bring them together.

During this one-hour recording, APQC Process Management Practice Lead Jeff Varney, PMP, provides a high level view of process management within organizations. He also shows how the interplay between process and knowledge can enable both groups to achieve their collective goals with greater impact.

Click here to view the slides from this presentation.

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