Predicting Successful Transfer

 

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  • Type:
  • Published:
  • February 5, 2010
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  • APQC
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  • Member: FREE
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In this excerpt from a presentation given at the December 2009 meeting of the AME/APQC Benchmarking Community of Practice, APQC President Carla O'Dell describes four elements that determine whether an attempt at knowledge transfer will be successful: (1) motivation of source and recipient, (2) quality of relationship between source and recipient, (3) understanding of the process and practice, and (4) facilitation and support.

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