Practices in Product and Service Delivery and Procurement Processes: Survey Summary



In September of 2015 APQC conducted a short survey to provide a better understanding of how some proposed structural changes specifically centered around the procurement and products and service delivery sections, to APQC's Process Classification Framework® (PCF) would affect its end users.

This summary report looks at findings on:

  • product and service delivery practices, 
  • service delivery models and channels,
  • where the procurement department fits within organizations, and
  • the allocation of procurement’s time on direct and indirect procurement.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options