Practices in Product and Service Delivery and Procurement Processes: Survey Summary

 

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In September of 2015 APQC conducted a short survey to provide a better understanding of how some proposed structural changes specifically centered around the procurement and products and service delivery sections, to APQC's Process Classification Framework® (PCF) would affect its end users.

This summary report looks at findings on:

  • product and service delivery practices, 
  • service delivery models and channels,
  • where the procurement department fits within organizations, and
  • the allocation of procurement’s time on direct and indirect procurement.

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