Practical Knowledge Sharing for Colleagues by Colleagues at AbbVie

 

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AbbVie’s 400-person pharmacovigilance and patient safety group urgently needed a multifaceted, integrated, and hands-on approach to help colleagues leverage their knowledge. The group’s cross-functional teams combine unique business needs in a highly regulated environment, with members representing multiple disciplines and generations. At APQC's 2018 KM Conference, Abbvie's Shannon Gacke described her organization's KM strategy, approach, successes, and lessons learned. 

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