A Practical Approach to Managing Knowledge: Making Knowledge Flow in Merck's Manufacturing Division



  • Type:
  • Published:
  • April 28, 2014
  • Author:
  • Marty Lipa and Mike Thien
  • Pages:
  • 38
  • Price:
  • Member: FREE

Knowledge is one of the most important “products” in today’s business environment, yet it is seldom managed as a critical asset that has widespread impact on business objectives.  This presentation, delivered by Merck at APQC’s 2014 Knowledge Management (KM) Conference, outlines a practical approach to manage knowledge, starting with a thoughtful strategy driven by business objectives. Change management is also explored as a key enabler to making knowledge management successful, as well as a solution framework that is broadly applicable to all knowledge management capabilities.

Click here for an overview of this presentation.


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