Performance Measurement Leads to Process Excellence



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Performance measurement allows organizations to monitor and control processes to intimately understand them, gauge their effectiveness, and identify needed changes. Two best-practice organizations featured in APQC’s Building Strong Process Management Capabilities report use performance measurement as a means of assessing process management capabilities. Lincoln Trust and the U.S. Department of Veterans Affairs CSP Clinical Research Pharmacy Coordinating Center (PCC) use comprehensive performance measurement systems to drive process management.Click here to read the full Building Strong Process Management Capabilties report.

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