People, Process, and Technology - The United Illuminating Company Case Study



  • Type:
  • Published:
  • October 6, 2008
  • Author:
  • APQC
  • Pages:
  • 13
  • Price:
  • Your Price: $50.00
  • Member: FREE
Classic Content

Many organizations implement process management only to see the benefits fade after a few years. Learn how The United Illuminating Company implemented process management approaches that lasted, including the organization's approaches to employee training and development, technology, and measurement.

Click here to view the full-length best practices report, People, Process, and Technology: A Triple Play for Business Process Management, which includes this case study.

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