- July 28, 2014
- Member: FREE
John Tesmer, Director Open Standards Benchmarking at APQC, answers Process Classification Framework (PCF) user questions.
In this episode John talks about:
- mapping and alignment between the PCF and the Information Technology Infrastructure Library (ITIL) for IT processes,
- why the PCF doesn't use flow charts, and
- a simple way to compare older versions of the PCF to the most recent one.
If you would like to ask John a question about the PCF email him at email@example.com