PCF Q&A: Aligning PCF for IT Processes, Use of Flowcharts, and Comparing Versions of the PCF

 

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  • Type:
  • Published:
  • July 28, 2014
  • Author:
  • APQC
  • Price:
  • Member: FREE

John Tesmer, Director Open Standards Benchmarking at APQC, answers Process Classification Framework (PCF) user questions.

In this episode John talks about:

  • mapping and alignment between the PCF and the Information Technology Infrastructure Library (ITIL) for IT processes,
  •  why the PCF doesn't use flow charts, and
  • a simple way to compare older versions of the PCF to the most recent one.

If you would like to ask John a question about the PCF email him at jtesmer@apqc.org

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