- October 15, 2012
- Gelb Consulting, APQC, and The Beryl Institute
- Your Price: FREE
Today’s healthcare organizations understand the importance of the patient experience and its impact on business goals. From appointing a Chief Experience Officer to supporting process improvement, more and more health care leaders are implementing initiatives to focus on patient experience improvement. This research reveals many positive trends in experience management and identifies key priorities for further development of patient experience strategies.