Overcoming Resistance: Realizing the Benefits of a Global Distributed IT Services Model



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Are companies today suffering from a kind of psychological "resistance" when it comes to developing a distributed model for IT services delivery? Clinical psychologists tell us that resistance occurs when patients implicitly or explicitly fight the interventions that are intended to be therapeutic for them. It is tempting to see the plethora of articles over the past couple of years dealing with the obstacles and challenges to establishing distributed services delivery models as signs that IT professionals are overly concerned with why such models might not work.

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