Optimizing the Customer Onboarding Process in a Digital Age

Published On:
October 12, 2016
Authored By:
APQC
Members-Only Content:

At APQC’s 2016 Process Conference, Centric Consulting showcased the journeys of companies within the Financial Services and Healthcare industries that have driven digital and process transformations within their customer onboarding programs. During the session, Centric Consulting drilled deeper and explored the concepts of value targeting, technology enablement, process improvement, organizational change management, key success factors and performance metrics.

The focus of the presentation was three pronged:
1. The expectations from a customer-centric point a view.
2.  The challenges faced by the transforming organization both technical and organizational.
3. The results achieved.

These are the speakers slides from that presentation.  You can access APQC's session overview here.

 

Also found in Presentations from APQC's 2016 Process Conference
Type:
Presentation Slides
Topics:
Customer Relationship Management, Customer Service, Customer Support, Process and Performance Management, Process

Related Resources