- January 28, 2011
- Rachel Brill, Cindy Hubert, Angelica Wurth, and Jeff Varney
- Your Price: $50.00
- Member: FREE
Tata Consultancy Services has seen substantial gains as a result of its mature business process management (BPM) models, practices, and measures. This case study from APQC's 2009 Operating Tactics in Tough Times study describes the organization's techniques and processes in detail, with illustrated process flows, frameworks, and models.