One-on-One

 

Details

  • Type:
  • Published:
  • May 31, 1999
  • Author:
  • Vicki J. Powers
  • Pages:
  • 6
  • Price:
  • Member: FREE
Classic Content

The Container Store delivers 185 hours of one on one product and customer service training to employees in their first year while the average retailer provides seven hours. Training focuses on the store's selling philosophy - seek out what the customers need and link them to the product. This approach sets the organization apart from other retailers and provides low employee turnover, customer loyalty, and an immediate impact on sales.

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