Number One Way to Overcome Resistance to Measurement

 

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  • Type:
  • Published:
  • March 18, 2010
  • Author:
  • Chris Gardner; Cindy Hubert
  • Price:
  • Member: FREE
Classic Content

APQC's Cindy Hubert and Chris Gardner assert that involving staff early in measurement development is the most effective way to overcome resistance to measurement. This is supported by the experience of surveyed organizations.

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