Next-Level Benchmarking: Applying Process Analytics for Effective Decision Making: Webinar Q&A Summary



On September 24, 2015 APQC's Ron Webb, executive director of Open Standards BenchmarkingSM, stats hub, and information systems, and Christy Aroopala, senior research statistician, conducted a webinar that explored APQC's methodology for driving decision making using process performance and benchmarking data. The webinar covered insights on how to apply business process analytics for substantive process improvements, identify relevant process data to support decision making, and take your benchmarking projects to the next level.

This article summarizes the question and answer portion of the webinar, the recording of which can be accessed here.

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