- April 16, 2013
- Brad DeMent and Jerred Crosby
- Member: FREE
For those who have been in their shared services journey for several years, ScottMadden presented an advanced session that addressed employee engagement, continuous improvement, new service offerings, and expanding the scope of operations. This article is a summary of the key points that Brad DeMent and Jerred Crosby, partners at ScottMadden made in APQC’s March 2013 Human Capital Management webinar.
Click here to view the webinar recording.