- April 16, 2013
- Brad DeMent and Jerred Crosby
- Member: FREE
Brad DeMent and Jerred Crosby, partners at ScottMadden, make a case for transformational change in SSOs that have already been implemented. This article reviews the business case for organizations looking to modify their current shared services use and is based off APQC's March 2013 Human Capital Management webinar.