- October 29, 2012
- Member: FREE
This presentation, given at APQC's 2012 Process Conference, explores how an organization can approach framework adoption. This discussion from Ron Lamb, enterprise strategy and architecture, Vic Miles, industry technology strategies, and Damir Vrankic, consultant, all from Microsoft, reviews the journey Microsoft and APQC took to develop the new retail process classification framework. Further, the presentation demonstrates how they will leverage the new framework with clients, and gives suggestions about how other organizations can benefit from their lessons learned.