Metrics That Identify Organizations as Knowledge Leaders

 

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  • Type:
  • Published:
  • March 22, 2010
  • Author:
  • APQC
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  • Member: FREE
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In this excerpt from APQC's December 2009 KM community call, Rory Chase lists financial and non-financial metrics that, according to research by the Most Admired Knowledge Enterprises (MAKE) study panel, are most often associated with strong knowledge practices.

Chase is managing director of Teleos, which administers the MAKE award.

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