Measuring Your Knowledge Management Activities and Impact: Building Your Knowledge Management Capabilities

 

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Measurement is one of the top three critical success factors for a KM program. Measurement helps the KM program sustain momentum during hard times and reassert its business case and value when a market downturn, reduction in resources, reorganization, merger/acquisition, or change in leadership threatens its existence. This article clarifies the capability statements for measurement from APQC's KM Capability Assessment Tool. 

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