- November 3, 2017
- Member: FREE
Measurement is one of the top three critical success factors for a KM program. Measurement helps the KM program sustain momentum during hard times and reassert its business case and value when a market downturn, reduction in resources, reorganization, merger/acquisition, or change in leadership threatens its existence. This article clarifies the capability statements for measurement from APQC's KM Capability Assessment Tool.