Measuring the Success of Becoming Data-driven

There’s an old business adage, “You can’t manage what you don’t measure.”

Best-practice organizations keep the emphasis on change objectives through targeted measures of success to help reach long-term goals such as a culture shift. This enables the organizations to indicate value to the organization, keep stakeholders engaged, and make adjustments to the program as needed. However, understanding that you need measures and a cycle of structured review is easier said than done. Many organizations struggle with:

• What are the right measures?
• How do you tie the outcomes of analytics projects to success measures?

This excerpt from APQC’s best practices report, Change Management Practices for Establishing a Data-driven Culture, is focused on measurement and will address the aforementioned questions.