Measuring Quality

 

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  • Type:
  • Published:
  • February 25, 2010
  • Author:
  • APQC
  • Price:
  • Member: FREE
Classic Content

Chris Gardner, director of performance improvement at APQC, explains the vagaries that surround the notion of measuring quality. It is possible, but the definition of quality depends on the particular process and the particular organization.

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