Measuring for Efficiency and Effectiveness

 

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  • Type:
  • Published:
  • December 16, 2010
  • Author:
  • Jeff Varney and John Tesmer
  • Price:
  • Member: FREE
Classic Content

In this presentation from APQC's 2010 Member Meeting, Jeff Varney, APQC senior process improvement adviser, explains why measures need to be built on a firm understanding of an entire process and the specific activities within it that lead to higher efficiency and effectiveness.

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