- February 9, 2009
- Member: FREE
Best-practice organizations measure performance within the context of employee work and customer needs. Measurement systems must reflect how employees and customers see the organization and what the organization does. Learn how the American Red Cross, the City of Coral Springs, the Florida Department of Health, and the Tennessee Valley Authority understand the perspectives of their employees and customers in order to develop measures that make sense and will lead to the most important and actionable improvements.