Measure Objective, Fact-based Activities

 

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  • Type:
  • Published:
  • February 25, 2010
  • Author:
  • APQC
  • Price:
  • Member: FREE
Classic Content

Chris Gardner, director of performance improvement at APQC, discusses why customer opinion is so important and why managers cannot measure and manage according to it. Instead, focus on the things that can be objectively measured and controlled.

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