Matching KM Tools to Your Organization's Improvement Goals

 

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  • Type:
  • Published:
  • March 22, 2010
  • Author:
  • APQC
  • Price:
  • Member: FREE
Classic Content

In this excerpt from APQC's February 2010 KM community call, Paul Armstrong of eNthusaProve describes the Kano model of customer satisfaction and identifies the KM methods that are best suited to help organizations with each step of their improvement journeys.

Note: This excerpt assumes basic knowledge of the 16 Myers-Briggs personality types.

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