Make Measures Actionable

 

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  • Type:
  • Published:
  • February 25, 2010
  • Author:
  • APQC
  • Price:
  • Member: FREE
Classic Content

Measures help nothing if employees cannot take action to improve them. Chris Gardner, director of performance improvement at APQC, explains this issue and how organizations can makes sense of data and ensure that it is acted upon.

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