- October 29, 2010
- Member: FREE
When it comes to crafting a strategy for employee engagement, human resources (HR) should serve as a key facilitator of employee engagement within the organization and provide centralized tools, templates, and processes. But the responsibility for employee engagement should reside with front-line supervisors and managers. Senior leadership’s responsibility is to provide executive championship and act as role models. All three best-practice partners from APQC’s Collaborative Benchmarking study Rewarding, Engaging, and Retaining Key Talent agree.