- August 16, 2012
- Member: FREE
Improvement in performance measurement is driven in large part by implementing improved processes. This begins with determining which key performance indicators (KPIs) are most important to the business model, tracking performance on those measures, and using that analysis to help drive process improvements where needed.
One logistics KPI is on-time and complete delivery. Data from APQC’s Open Standards Benchmarking in logistics reveals the performance of organizations across industries with regard to this metric.