- October 19, 2012
- Member: FREE
Implementing improved processes can drive improvement in performance measurement. It involves determining which key performance indicators (KPIs) are most important to the business model, tracking performance on those measures, and using that analysis to help drive process improvements where needed.
One logistics KPI is the perfect order index. Data from APQC’s Open Standards Benchmarking in logistics reveals the performance of organizations across industries with regard to this metric.