- August 30, 2012
- Member: FREE
Improved performance is driven in large part by implementing improved processes. This begins with determining the key performance indicators (KPIs) that are most important to the business model, analyzing performance on those measures, and using that analysis to help drive process improvements where needed.
One logistics KPI is order fulfillment cycle time. Data from APQC’s Open Standards Benchmarking in logistics reveals the performance of organizations across industries with regard to this metric.