Linking Quality Practices to Quality Performance



  • Type:
  • Published:
  • November 11, 2013
  • Author:
  • Laurel Nelson-Rowe and Travis Colton
  • Pages:
  • 30
  • Price:
  • Member: FREE

ASQ's Laurel Nelson-Rowe, and APQC's Travis Colton led a session where participants were given an opportunity to be both a learner and contributor to ASQ and APQC's groundbreaking research on enterprise quality at APQC's 2013 Process Conference. Participants were able to review the newest enterprise quality framework, measurement, and assessment system being developed by a team of global quality leaders. The research provides insight into quality practices that organizations are using to drive both quality specific and overall business performance.

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