Leveraging the Process Framework to Simplify Industry Complexity: Webinar Q&A Summary



On October 22, 2014 APQC and J.D. Brewer, managing director at KPMG, conducted a webinar to discuss processes in the health care provider space and lessons that can be applied to any service organization facing significant regulatory and/or competitive pressures. This included a discussion on how the recently published Process Classification FrameworkSM (PCF) for the health care provider industry can help overcome complexities facing large hospital chains and their networks. This article summarizes the Q&A session from the webinar.

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