Lessons from the Trenches: Building a KM Program from the Ground Up



  • Type:
  • Published:
  • May 13, 2015
  • Author:
  • APQC
  • Pages:
  • 35
  • Price:
  • Member: FREE

While Liberty Mutual is a more than 125 year-old company, it is the result of multiple acquisitions and had no consistent knowledge management foundation. In 2014 the organization launched a formal effort to develop a knowledge management program. At APQC's 2015 Knowledge Management (KM) conference, Beth Houlis and Mary Ellen Sullivan from Liberty Mutual discussed the core components needed to propose and launch a KM program.

Click here for an overview of this presentation.


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