- August 31, 1999
- Member: FREE
This is a classic selection from APQC’s pre-2000 magazine, Knowledge Management in Practice.
As the world's largest healthcare system, the Veterans Health Administration (VHA) needed a process to spread innovation and lessons learned throughout its medical centers and clinics. The Lessons Learned project implemented by the VHA Office of Special Projects fills the bill as a just-in-time mechanism that collects, evaluates, and disseminates lessons learned from the healthcare arena throughout the organization. The primary goal of the project is to reward and encourage innovation and learning from successes and mistakes.