Learning Lessons Through After-Action Reviews at Merck



After-action review is a structured process to debrief participants after a project or event in order to analyze what happened, why, and what could be improved in the future. This approach originated in the U.S. Army, but many other organizations have since adopted similar processes to capture lessons learned. One such organization is Merck & Co. Inc.

At APQC's 2018 KM Conference, Merck's Marty Lipa and Jodi Schutting described how their KM team designed a scalable, sustainable after-action review capability. 

Click here for the slides from this presentation.

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