KPI Metrics from Top Performers in Expense Reimbursement



In mid-2014, APQC and IBM collaborated to better understand expense reimbursement teams that clearly excel when ranked according to four dimensions of process productivity:

  • Low cost
  • High process efficiency
  • Low cycle time
  • High staff productivity

The corresponding data report includes metrics and analyses based upon the top performers, along with a look at how the top performers compared with other groups. This article describes how well the top performers did in the six expense reimbursement key performance indicators (KPIs) compared to organizations that answered the same questions.

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