- July 12, 2012
- Bruce Burton, Debbie Gwaltney, Mark Scholz, Maria Sikirica, and Tiffany Smith
- Member: FREE
These are slides from APQC’s June 2012 knowledge management (KM) community call presentation. The call featured representatives from two public-sector organizations, the Federal Highway Administration and the U.S. Department of State, describing the tools and processes they use to ensure the flow of knowledge across their agencies.