- July 12, 2012
- Bruce Burton, Debbie Gwaltney, Mark Scholz, Maria Sikirica, and Tiffany Smith
- Member: FREE
The public and private sectors function differently, but one commonality is the need for effective, enterprise-wide communication and collaboration. As part of a recent research project, APQC identified two public-sector organizations with robust knowledge management (KM) capabilities integrated into core processes and workflows: the Federal Highway Administration and the U.S. Department of State. During this one-hour recording, representatives from these agencies describe the tools and processes used to ensure the flow of knowledge across their work forces.