Knowledge Sharing in the Public Sector - June 2012 KM Community Call

 

Details

  • Type:
  • Published:
  • July 12, 2012
  • Author:
  • Bruce Burton, Debbie Gwaltney, Mark Scholz, Maria Sikirica, and Tiffany Smith
  • Price:
  • Member: FREE
Classic Content

The public and private sectors function differently, but one commonality is the need for effective, enterprise-wide communication and collaboration. As part of a recent research project, APQC identified two public-sector organizations with robust knowledge management (KM) capabilities integrated into core processes and workflows: the Federal Highway Administration and the U.S. Department of State. During this one-hour recording, representatives from these agencies describe the tools and processes used to ensure the flow of knowledge across their work forces.

Click here to view the slides from this presentation.

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