- July 19, 2017
- Member: FREE
The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. MetLife’s KM efforts were selected for inclusion in the insurance industry group. This profile summarizes content management practices in MetLife’s customer service, operations, and group underwriting organizations within its group, voluntary, and worksite benefits line of business (referenced, for brevity, as the focal group).