- September 28, 2012
- Member: FREE
This profile is part of an APQC series highlighting notable knowledge management (KM) programs in certain industry segments. IBM Global Business Services (GBS) was selected for inclusion in the consulting and professional services industry group. The profile summarizes:
- IBM GBS' business model and market position,
- the drivers of its KM program,
- its approach to KM,
- its KM governance and reporting structure, and
- innovative features of its program.