Knowledge Management and the Learning Organisation: A European Perspective (Best Practices Report)

In 1998, APQC, the European Foundation for Quality Management, and the Knowledge Management Network conducted a benchmarking study to see how European organizations manage knowledge and to provide updated information about knowledge strategies and approaches from leading U.S. knowledge management practitioners. The observations made during this study are presented in Knowledge Management and the Learning Organisation: A European Perspective. Discover innovative ideas and practices in six categories: general issues; case for action; strategy, objectives, and focus; implementation; measurement and monitoring; and business results.