Knowledge Management "Above the Flow" vs. "in the Flow" of Work



  • Type:
  • Published:
  • November 16, 2010
  • Author:
  • Carla O'Dell
  • Price:
  • Member: FREE
Classic Content

In this clip from APQC's 2010 Knowledge Management (KM) Conference, APQC President Carla O'Dell explains that organizations must design their KM programs to include activities that are both "above the flow" (i.e., require employees to stop what they are doing and share knowledge) and "in the flow" (i.e., embedded in day-to-day activities and operations).

Click here to watch the full video of Carla's keynote speech.

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